Monthly Archives: January 2019


The Last Word: Avoid These Four Perils of a Corporate Customer Experience Program

What is customer experience? Customer experience (CX) is the totality of interactions, good + bad + indifferent, that a customer has with a business’s...

Millennials and the Camera: Research Into Preferred Imaging Devices & Behaviors

What imaging trends could we be seeing from millennials? Ruben Baveld, research analyst at Futuresource Consulting, reveals the results of a 122-page Futuresource consumer...