Lake Success, NY—Canon USA expanded its Canon Professional Services (CPS) program to offer the same three levels of membership—Silver, Gold and Platinum—to qualifying professional video customers, with each level receiving more extensive service benefits.
The expansion of the CPS program is designed to extend Canon’s service assistance and offerings to this professional demographic and support professional filmmakers and videographers with fast service, equipment evaluation loans and a range of other benefits to be announced in the coming months.
New members can sign up now for the CPS program, and existing CPS members with qualifying video equipment can also take part in the expanded CPS video services and benefits. However, the expedited two-day and three-day service benefit for eligible video equipment will not be available until July 2010.
“As digital imaging evolves, we are proud to expand the CPS program to meet this new evolution and embrace the opportunity we have to serve the video market, not only with superior products, but also with continued service to ensure our professional customers have the equipment and support they need to successfully do their jobs,” said Yuichi Ishizuka, executive vice president and general manager, Consumer Imaging, Canon USA.
A complimentary CPS Silver membership is offered free of charge to qualifying videographers, cinematographers and filmmakers. This level of membership includes a welcome kit, access to the CPS phone hotline and a 20 percent discount on repairs. CPS Gold membership additionally includes access to equipment evaluation loans for a limited trial period and an expedited three-day turnaround on service items. Along with a 30 percent service discount, CPS Gold membership also includes two free Check & Clean vouchers and backup loan equipment, when available, if repair or service exceeds the three-day turnaround. CPS Gold membership has an annual fee of $100.
The CPS Platinum membership includes priority access to equipment evaluation loans for a two-week trial periods, a 60 percent discount on repairs and expedited two-day turnaround on service. Platinum members can request backup equipment while their equipment is being serviced. CPS Platinum membership has an annual fee of $500.
As part of the expanded CPS program, equipment evaluation loans will include all current pro DSLRs and accessories, including the EOS 5D Mark II DSLR and the new Canon XF305 and XF300 professional camcorders, which employ an MPEG-2 4:2:2 50Mbps Canon XF Codec for capturing and recording native 1,920×1,080 video onto CF cards. usa.canon.com/cps