Canon eService Expands Large-Format Printer Management

Canon eService Expands Large-Format Printer Management


Melville, NY—Canon USA announced its eService cost-per-use program for large-format print providers. The program offers Canon authorized channel partners a free, user-friendly service that enhances the ability to deliver a Managed Print Service (MPS) solution. With usability in mind, the easy-to-use solution allows Canon’s partners to remotely monitor customers’ usage and service-related data from their imagePrograf, Pro series, TX series, TM series and legacy printers.

Canon eService

With eService, customers may no longer have to purchase a printer upfront, or manually order supplies or services. Instead, by utilizing the new program, customers can pay on a print-per-use basis. As a result, they can concentrate more on managing their business as any consumable or service is provided on an as-needed basis.  eService Canon-ImagePrograf-Pro-series 4100

Customers also receive full-term service and support, including routine maintenance where available from a channel partner. Subsequently, they no longer need to worry about checking if there is enough ink or paper. The new program provides the tools that will help print providers deliver an MPS solution for their customers.

In addition, Canon service authorized partners who use eService can remotely view consumable usage levels. They can also monitor the service status and history of a customer’s printer. This is all done by gaining access to a dashboard via this offering.

As an added convenience, eService can also automatically notify print providers in cases when customers require consumables; or when an imagePrograf printer requires attention. These additional services offered through eService deliver quicker response times for service-based needs as they help to eliminate downtime and streamline productivity for users.

The eService software is now available to Canon imagePrograf authorized service providers.