Tag: Baby boomers
Millennials & Generation Z Driving the Digital-First Customer Experience: NICE
Las Vegas, NV—NICE inContact revealed findings from its global research study exploring the impact of millennials and generation Z on digital-first omnichannel customer experiences.
The...
Gen Z: An Important Group of Photography Consumers
Many pundits assume that gen Z consumers are not that interested in traditional photo activities, such as ordering prints and custom photo merchandise. After...
Millennials and Gen Z Drive Shifts in Customer Expectations: Zendesk
Las Vegas, NV—Zendesk released a study on the business impact of customer service. How and when a company resolves customer service problems profoundly impacts...
DIR September 2016 Editor’s Note
With the fall/winter selling season just around the corner (yes, it’s sad to say that summer is nearly a memory and it's September already),...
Generations Y, Z & X Differ in Mobile and In-Store Shopping...
New York, NY—Generations Y and Z part company on key shopping attitudes and habits, from the use of computers for online purchases to the...
Out of the Shoebox and Onto the Screen
Much has been made of the coming onrush of baby boomers, those soon-to-retire folks who, marketers would have you believe, are not going to...