Tag: Customer complaints

The best businesses always focus on the small details: the chocolate on your hotel pillow; the free, last-minute delivery to a valued customer; the...

It seems that retail managers and parents have a lot in common. It is not what we say, but whether what we say and...

After leaving countless voicemail and e-mail messages for a customer support rep regarding the fact I’d been double-billed for several months for the same...