Tags Posts tagged with "Customer complaints"

Tag: Customer complaints

It’s the Little Things

The best businesses always focus on the small details: the chocolate on your hotel pillow; the free, last-minute delivery to a valued customer; the...

Retail Quick Tip: Watch Your Language!

It seems that retail managers and parents have a lot in common. It is not what we say, but whether what we say and...

Unhappy Customers? Lucky You!

After leaving countless voicemail and e-mail messages for a customer support rep regarding the fact I’d been double-billed for several months for the same...

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