Tag: Customer service
Sirui USA Opens U.S. Corporate Offices
AdVerona, NJ—On December 19, 2016, Sirui USA opened a new combination USA headquarters, service center as well as warehouse in Verona, New Jersey. All...
Today’s Lesson Plan: Customer Service
I met many of you back in my Polaroid days when I was the channel manager for Polaroid’s Special Edition product line. It was...
Digital Imaging Reporter’s State of the Industry 2016
Pockets of Growth and Dynamic Innovation Drive Industry Optimism
It’s safe to say the imaging industry is not what it used to be. We’ve had...
Retail Intelligence: 10 Things Every Photo Retailer Should Be Doing in...
Operating a photo retail store is hard. It’s hard work with long hours. It’s hard to make sales. It’s hard to find good employees....
Digital Imaging Reporter’s 2015 E-tailer of the Year: Adorama
Adorama is one of the largest photo specialty retailers in New York City, and its impressive single location store at 42 West 18th Street...
A Conversation with Canon USA’s Eliott Peck
Eliott Peck recently celebrated his 40th anniversary with Canon. In his long history there, he has seen an industry emerge, adapt, grow and evolve....
HP Marketing Corp. Acquired, Major Lines Assumed by OmegaBrandess
Pine Brook, NJ—OmegaBrandess Distribution acquired the U.S. distribution of 10 photo-specialty product lines from HP Marketing Corp. on January 15, 2015: Berlebach, Braun, BRNO,...
Strategy Session: National Camera Exchange—A Camera for a St. Bernard?
When Herman Liss opened up the first National Camera Exchange in downtown Minneapolis in 1914, the word “exchange” wasn’t taken lightly. “My grandfather came...
Digital Imaging Reporter’s 2014 Dealer of the Year: National Camera Exchange
It is tempting to assume that National Camera Exchange was selected as Digital Imaging Reporter’s 2014 Dealer of the Year because they just happen...
Canon USA Earns Center of Excellence Certification for Service & Support
Melville, NY—Canon USA, for the sixth consecutive year, earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top...
