Tag: Customer
Henry’s Camera Adds Kodak Kiosks
Eastman Kodak Company recently announced that Henry’s Camera, Canada's largest independent photographic and digital imaging product retailer, is adding Kodak Picture Kiosks to their...
PIR’s 2010 Dealer of the Year: Dodd Camera
As we pulled up to the large, weathered red brick building on the corner of E. 30th Street and Carnegie Avenue in a scruffy...
Turning Disgruntled Customers into Loyal Fans
Before I started Skooba Design, my family owned The Saunders Group, a photographic equipment manufacturing company. In the 23 years that my family owned...
Retail Excellence: Beyond Just Retailing
Adorama's business model is as much about educating the vast array of New York City photographers as it is about selling them the latest...
What’s Working in . . . New York, NY
I’m a freelance writer who works from home, so I spend a good portion my day involved in some sort of Internet-related activity....
Market Sense: Accessory Sales, It’s a Matter of Show and Sell
It seems contradictory at first, but during economic slowdowns, accessory sales can spike. Folks who are unwilling to spend $2,000 on a new DSLR...
Living & Dying on Customer Service
We've spent years now listening to both retailers and consumers talk to us about customer service — the good and the bad. We thought...
Pic BizRetail Look Book
In an industry that is all about telling stories in the form of picture books, we thought we'd borrow a page, so to speak,...
Lessons from the Links
Like others, I got reeled into watching the Masters Golf tournament earlier this month after hearing the news that Tiger Woods was coming back...
FedEx, Canon, HP Redefining Retail Printing
FedEx Office, an operating company of FedEx Corp., has formed an alliance with Canon U.S.A., Inc., a subsidiary of Canon Inc. and HP to...
