Tag: Customer
How To Achieve Renowned Customer Service
Is your business famous for great customer service? Do your customers tell others about you? Do your customers leave your store thinking, “Wow, it...
Pushing the “Experience”
Quick: what business are you in?If your instinctive response sounds anything like selling imaging products or services, Doug Fleener would argue you’ve got your...
Removing the Hassle From Holiday Portraits
According to the Greeting Card Association, holiday cards represent 60 percent of the billions of dollars spent on seasonal cards each year. Many of...
Kodak Reshuffles Biz Model
As the reshuffling of their business model continues at Kodak, the company recently announced plans to restructure their distribution model to, as they explain,...
New Whitech Website
Whitech, makers of retail photo kiosks and software, have announced a new website at www.whitechsolutions.com. The company has gone the route of adding several...
Free Lip Gloss Helps Gather 10 Million Email Addresses
We’ve written in the past in this space about the importance of the emerging Email Marketing arena and how a successful email campaign can...
Redefining Customer Service
As the retail industry has undergone dramatic change in the last decade, so too has the definition of “customer service.” While good customer service...
How To Reach Your Target Market
I hear the refrain all too often: “We close most of the customers who come in, but we don’t get enough store traffic.”...
Retail Quick Tip: Watch Your Language!
It seems that retail managers and parents have a lot in common. It is not what we say, but whether what we say and...
Unhappy Customers? Lucky You!
After leaving countless voicemail and e-mail messages for a customer support rep regarding the fact I’d been double-billed for several months for the same...
